FAQ’s – Frequently Asked Questions

PAYMENT

Payment Methods

You can pay your order or book it by MBWay, ATM Reference and Visa or Mastercard credit card.

To pay by MBWay which allows you to make purchases and portuguese bank transfers through mobile devices, simply enter your mobile phone number in the field indicated. Deadline for payment by MBWAY is 5 minutes.

If you choose to pay by ATM reference, we will send you by email the entity, reference and amount. Deadline for payment by ATM Reference is 24 hours.

If you prefer to pay by Visa or Mastercard, there will be a field that you will have to fill with the card number. The payment is processed by Stripe company thus ensuring maximum security and there is no sharing of card information to Oficina do Doce. Your order will be immediately processed as soon as you make the payment.

If you exceed the payment limit, your order is automatically cancelled and you must repeat the operation or contact us to generate a new payment (MBWay and ATM Reference).

Shipment of orders

Order processing only takes place when payment is made, regardless of payment method.

The delivery of the order is made by a carrier who makes deliveries within 24 hours. Orders submitted and paid on working days until 12:00 noon from mainland Portugal will be shipped for receipt the next working day. Orders submitted and paid on Friday and during the weekend will be delivered on Tuesdays.

In order to ensure that the product reaches your hands with maximum validity, we do not deliver on Mondays.

Workshop Booking Confirmation

The appointment is only confirmed after payment has been made.

If you exceed the payment limit, your appointment is automatically cancelled and you will receive an email confirming the cancellation of the appointment. You must repeat the process to schedule another appointment and follow the instructions and payment deadline or contact us to generate a new payment (MBWay and ATM Reference).

Invoices

The invoice is automatically sent to your email, regardless of whether you have acquired an experience or products. If you purchase products, the invoice is also sent in paper format with the order.

Obtain invoice on behalf of the Company

To receive the invoice in the company’s name, during the Checkout, you must fill in the name and the NIF / NIPC (portuguese VAT identification nunber) of your company.

To offer

In case of an offer, fill in your order notes at Checkout and select the option to send to a different address, adding the shipping details information.

 

You should also fill in the “Purchase Orders” field with the indication that the invoice has been sent to the email only. If you wish you can also leave a message to send in a personalized postcard at no additional cost, with a maximum of 200 characters.

WEBSITE REGISTRATION

Create account

You do not need to create an account on the site to make online purchases, but if you do, you will have access to your previous orders and avoid having to always fill out the shipping and/or billing data for each order you place, as these are stored in your account.

how to create account

Access this link

In the mobile version:

Go to the menu icon and in the bottom bar click the icon on the right.
Click “Create Account” and fill out the form.
Click the “Create Account” button.

In the desktop version:

Click “Create Account” at the top right of the main page.
Click the “Create Account” sentence and fill out the form.
Click the “Create Account” button.

You can also sign in with your Facebook or Gmail account. Click here to register.

How to recover the password

Click “enter” at the top right of the main page.

Click “Recover“.

Enter your username or email and click “Reset Password”.

The email for the password change will be sent to your account’s email address. Please wait at least 10 minutes before trying another password change.

In the email you received, click “Click here to change your password” and reset your password.

HOW TO BUY

How to buy products

To buy products you must access the online shop and choose the products you want.

If you click on “Buy” the product is automatically added to the cart.

If you want to know more about the products and have access to additional and nutritional information, click on the product.

Select the amount of units and the format you want and click on add to cart.

After selecting all the products you want, access the cart icon on the top bar. If you have a coupon, this is the phase where you should apply it. You still have the option to add more or less units, delete products from the cart, or continue shopping. If you are satisfied with the selected products, click “Checkout”.

At checkout you will have to fill in your details. To learn more about payment methods access the field “PAYMENT”.

How to buy experiences for private individuals

To book experiences in Aveiro access the field “Experiences > Private” or the online shop and select the category “Experiences in Aveiro”. During the Covid-19 period, the maximum capacity in the Oficina do Doce is 15 people. During the normal season it is 50 people.

It is no longer allowed to make appointments 12 hours before the experience. The block of hours is blocked automatically. If you want to book, you should contact +351 234 098 840 to make the booking if there are still available.

Ovos Moles de Aveiro Workshop

Select the number of children and adults.

Select the day. Days marked in red are unavailable.

After marking the day, you must select the desired time. If the time blocks do not indicate the remaining number of available seats, it is because no visit has been scheduled for that time yet. If you do not reach the maximum number of appointments, the time block becomes available for others.

You should then click on “Book Now” and go to the cart. If you have a coupon, this is the stage where you should apply it. You still have the option to add and delete products from the cart or continue shopping.
If you are satisfied, click on “Checkout”.

At checkout you will have to fill in your details. To learn more about payment methods access the “Payment” field.

After making the payment, you will receive an email with the subject “Booking Confirmed”. You should save it because it will serve as proof at the time of visit to confirm your appointment. You can print it or show it on your mobile device.

Ovos Moles de Aveiro Workshop (Family Pack)

This pack already includes 2 tickets for children and 2 tickets for adults, but you can add more people.

 

Select the number of children and adults.

Select the day. Days marked in red are unavailable.

After marking the day, you must select the desired time. If the time blocks do not indicate the remaining number of available seats, it is because no visit has been scheduled for that time yet. If you do not reach the maximum number of appointments, the time block becomes available for others.

You should then click on “Book Now” and go to the cart. If you have a coupon, this is the stage where you should apply it. You still have the option to add and delete products from the cart or continue shopping.
If you are satisfied, click on “Checkout”.

At checkout you will have to fill in your details. To learn more about payment methods access the “Payment” field.

After making the payment, you will receive an email with the subject “Booking Confirmed”. You should save it because it will serve as proof at the time of visit to confirm your appointment. You can print it or show it on your mobile device.

Ovos Moles de Aveiro and Moliceiro's Ride

This set of experiences includes the Workshop of Ovos Moles de Aveiro at Oficina do Doce and a trip of Moliceiro.

The selected hours are exclusive for the Ovos Moles de Aveiro Workshop. Moliceiro’s trip schedule is subject to the partner’s availability and we will confirm it as soon as possible.

You must go to the Oficina do Doce to receive a voucher with your booking ID to be used as proof for our partners of Moliceiros.

 

Select the number of children and adults.

Select the day. Days marked in red are unavailable.

After marking the day, you must select the desired time. If the time blocks do not indicate the remaining number of available seats, it is because no visit has been scheduled for that time yet. If you do not reach the maximum number of appointments, the time block becomes available for others.

You should then click on “Book Now” and go to the cart. If you have a coupon, this is the stage where you should apply it. You still have the option to add and delete products from the cart or continue shopping.
If you are satisfied, click on “Checkout”.

At checkout you will have to fill in your details. To learn more about payment methods access the “Payment” field.

After making the payment, you will receive an email with the subject “Booking Confirmed”. You should save it because it will serve as proof at the time of visit to confirm your appointment. You can print it or show it on your mobile device.

Ovos Moles de Aveiro and Moliceiro's Ride (Family Pack)

This set of experiences includes the Workshop of Ovos Moles de Aveiro at Oficina do Doce and a Moliceiro trip for 2 adults and 2 children (you can add more people to the pack), 2 packs of Ovos Moles 250g and 1 Wooden Barrel with Ovos Moles Cream nº2 that will be delivered at the end of the visit.

The selected hours are exclusive for the Aveiro Egg Workshop. Moliceiro’s trip schedule is subject to the partner’s availability and we will confirm it as soon as possible.

You must go to Oficina do Doce to receive a voucher with your booking ID to be used as proof for our partners in Moliceiros.

 

Select the number of children and adults.

Select the day. Days marked in red are unavailable.

After marking the day, you must select the desired time. If the time blocks do not indicate the remaining number of available seats, it is because no visit has been scheduled for that time yet. If you do not reach the maximum number of appointments, the time block becomes available for others.

You should then click on “Book Now” and go to the cart. If you have a coupon, this is the stage where you should apply it. You still have the option to add and delete products from the cart or continue shopping.
If you are satisfied, click on “Checkout”.

At checkout you will have to fill in your details. To learn more about payment methods access the “Payment” field.

After making the payment, you will receive an email with the subject “Booking Confirmed”. You should save it because it will serve as proof at the time of visit to confirm your appointment. You can print it or show it on your mobile device.

Submit requests for information about Experiences for groups

In the main menu bar you should go to “Experiences > Groups“.

On this page you will find information about the available routes and our partners.

Click on “Find out more” in the script that best suits the group. After a short general description of the route, click again on the “Learn more” button.

Fill in the fields with the necessary general information.

There are already previously selected activities, but you can deselect them and/or select others.
Then submit the information request.

We will contact you as soon as possible.

Cancellation of Experiences Policy

Free cancellation up to 72 hours before the start of the trial with full refund. If you cancel less than 72 hours in advance, there will be no refund.

To cancel please email geral@oficinadodoce.com or call +351 234 098 840.

GENERAL INFORMATION

How to preserve the products

You should take into account the way in which the products are kept:

Ovos Moles de Aveiro: Keep in a cool and dry place (up to 25ºC) protected from the sun. Do not refrigerate or freeze!

Remaining Conventual Sweets Range: Keep refrigerated product between 0-5ºC.

Biscuits Range: Keep in a dry and cool place and protected from light.

Contemporary Sweets Range: Keep in a dry and cool place. After opened consume in 5 days.

Pasteis Range: Keep in a dry and cool place.

Chocolate Sardines Pack: Preserve in a dry and cool place.

Prices

The prices of the products available in the online shop are the same as the prices of Fabridoce’s Factory Shop.

Security and Privacy

The Privacy Policy of Oficina do Doce is available for consultation at any time at https://oficinadodoce.com/politica-privacidade/

Contact for questions

For product information: +351 234 913 392 from Monday to Friday, 8:30am to 5:30pm or loja@oficinadodoce.com

For explanations about experiences: +351 234 098 840 Monday to Friday, from 9am to 6pm or geral@oficinadodoce.com